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A major benefit of Monsoon solutions is our Customer Support organization. Monsoon Customer Support has many valuable resources to assist you with your Monsoon solution.

You may call us, email or request a direct to desktop support session

In order to serve you better, we have added new technologies and resources to minimize your downtime and hasten problem resolution and adjusted our Support Hours to more appropriately staff during peak times. As always, we are available 8am – 5pm Eastern and 24 hours a day for any emergency or Production Down issue.

To reach Monsoon support call +1 519 979 2887 Option 1, and then 2

Email: support@monsoonnetworks.com

Product/Service

Support Hours

EDI
EDIWorks
Emanio
Trustedlink

24/7

LAN/WAN/VPN
Operating Systems
Microsoft Stack

8:00 am-5:00 pm (ET) or as per agreement

ERP Solutions
Web Conferencing
Tracktive
Messaging

8:00 am-5:00 pm (ET) or as per agreement

Managed Services

24/7

Tell us how we're doing
We appreciate your choosing Monsoon as your commerce partner, and we recognize our success as a business is directly dependent upon helping you effectively process and manage your business activities. We always welcome customer feedback. Please let us know at feedback@monsoonnetworks.com

   
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